PRIVACY POLICY Last updated: March 9, 2026 Casetta LLC ("Casetta," "we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information. INFORMATION WE COLLECT We collect name, email, phone number, property address, payment information, service records, and communications you provide when engaging our services. HOW WE USE YOUR INFORMATION We use your information to schedule and deliver services, send appointment notifications and status updates via SMS and email, process payments, send service-related follow-up communications, and improve our operations. SMS / TEXT MESSAGE COMMUNICATIONS By providing your phone number to Casetta LLC you consent to receive SMS messages regarding your service appointments. Messages may include appointment confirmations, technician dispatch notifications, job status updates, and service completion notices. Message and data rates may apply. Message frequency varies. To opt out reply STOP. For help reply HELP or contact info@casettasf.com. We do not sell or share your phone number with third parties for marketing purposes. SHARING OF INFORMATION We do not sell your personal information. We may share information with service providers who assist us in delivering services, with property owners or managers as necessary to deliver contracted services, and when required by law. DATA RETENTION We retain your information as long as necessary to fulfill services and comply with legal obligations, typically up to seven years for service records. DATA SECURITY We implement reasonable measures to protect your information. No method of transmission is completely secure. YOUR RIGHTS You may request access to, correction of, or deletion of your personal information by contacting us at info@casettasf.com. You may opt out of marketing communications at any time by replying STOP to any SMS or clicking unsubscribe in any email. CALIFORNIA PRIVACY RIGHTS California residents may have additional rights under the CCPA including the right to know what information we collect and the right to request deletion. We do not sell personal information. Contact info@casettasf.com to submit a request. CHANGES TO THIS POLICY We may update this policy periodically. Continued use of our services constitutes acceptance of the updated policy. CONTACT US Casetta LLC San Francisco, California Email: info@casettasf.com Phone: (415) 894-2732 Website: casettasf.com